Category: Business

Categories
Branding & Advertising What's wrong? WTF

TLA anyone?

TLAs, for those of you unaware of that acronym (which suprisingly isn’t an acronym itself), stands for Three Letter Acronym.

After the initial WTFness has subsided, I would just like to raise one simple question for marketers with the big brands out there – is OBA taught at whatever business classes you’ve attended? Now OBA, for those unaware of that too, stands for Obfuscation by Acronymisation — with that, I have scored double points for not only inventing an acronym, but also inventing a new word. Thank you, thank you.

First we had seen the ever-so-reassuring safe-for-my-health All Out mosquito repellent, which kills more mosquitoes in my bedroom because it’s loaded with extra MMR. After a big sigh of reassurance, I take another look at what the MMR stands for. It stands for Mosquito Mortality Rate. So let me get this straight — the liquid will kill more mosquitoes because it has extra mortality rate? Talk about causes and effects getting mixed up.

The second case-in-point is our good ol’ Parachute. With its misspelt (but a smart branding tactic) Advansed. You ofcourse are aware of the Parachute therapie (another one, but smart) hair oil. And its advertisements. They said their scientists have done research and found out the reasons for hair fall. Do you know what those are? They are (gasp gasp!) RDF!! Wow, you think! They have finally found what destroys the roots of hair to make them fall! This is great news! Until you look carefully to see what RDF stands for. Root Destroying Factors. Had the brand owners not come out with that advertisement, would you have known that hair roots are destroyed because of Root Destroying Factors? I am bummed!

The business world apparently loves acronyms, and those of us who have lived a part of our lives in the SGAs, the RTMs and the CRISPs, even swear by them. But such OBA leaves even the likes of us gasping for air.

And ofcourse, when the consumer gets curious and looks for the real meaning of your TLA, like I (and many others) did, do you think the brand would come across as honest and trustworthy? To me it looks like, the people developing the product did not do much work in research, but they still want to tom-tom their “efforts” and want to sound important by using acronyms and smart-looking animation. Can your brand afford such an impression?

What do you think? And do you know of any other such examples of OBA?

Categories
Branding & Advertising Society WTF

Advertising meets Politics = WTF

WTF of the day comes from our dear ol’ Congress Party (the haath people, not to be confused with haathi people).

After claiming credit for Slumdog Millionaire’s Oscar success (did they also claim credit for the never before success of the Indian contingent in the Beijing Olympics?) and a jingle claiming credit for every technological advancement that ever happened in the world and came to India, in whichever way, there is another TVC, where a couple is talking between themselves, and are happy that inflation is reduced, and prices of things from commodities to properties have come down. Never mind that millions are losing their jobs and are getting their paychecks cut, so they won’t be that thrilled about this reduced inflation.

The whole world has been looking for who is behind the recession. Is the Congress willing to take credit for it now? (albeit while trying to package it in a positive way)?

Categories
Internet Product

Have you dugg this before?

Poor Top Artists Strike Back at Greedy Music Labels! The story would have had over 300 diggs as I write this, had it not been for another genius digger ‘offon‘ who thought it would be a nice idea to re-digg an already dugg story – that is while the torrentfreak page shows a digg counter. This person took extra pains to make a new digg, fill up the form, go through captcha, and the “are you sure this story is original” routine (which they seem to have conveniently ignored – ofcourse who else would have come across a torrentfreak page before they did?)

But it’s really amazing! Two duplicate diggs of the same page appear on the digg frontpage at once. And even though I “strategically” digg every blog I write, I seem to have never made the homepage 🙁 Life is so unfair!

And of course there are people who would love digging the same story after they have dugg it once.
See for yourself:
digg
digg2

Categories
Branding & Advertising What works?

Asian Paints: dada-dadi

I have been seeing this advert on television for some days recently, and think it’s effective.

[youtube https://www.youtube.com/watch?v=LdvF7DK6ysI&hl=en&fs=1&w=425&h=344]

Now why do I think it’s effective? In line with the previous posts on advertising (which include quite a few reviews and dissections of ads, now that I look back at it all), let me write about this ad right here right now. Okay? So here goes.

What works:

  1. Humour. Whichever ad has humour as a strong point, it’s always the first point for me. It grabs attention, entertains and makes the ad memorable. One person’s misery is another person’s humour. And in this case, the dadaji’s misery emanating from his weak memory provides moments of pride for dadiji and amusement for the rest of us.
  2. It’s a story! Stories engage us. We love hearing and telling stories. Once upon a time we painted the house… nice! And the characters from the story tell the story in autobiographical mode… nicer!!
  3. Lather, rinse, repeat. The story is in loops. We get to understand it after two of the loops – dadaji is reminiscing about an incident from old times and remembers one artifact of the story, while dadiji knows that he has made a mistake, and corrects him. By the third time, the audience is onto the game. We already know dadaji would again be making a mistake, and dadiji would correct him.
  4. The product. The yellow bungalow is prominent in the frames throughout the ad. I think the way Asian Paints present a house in their ad is well-defined in their minds, and they do it exceptionally well. Right from the first frame I could tell it is an ad for an exterior paint, most probably from Asian Paints.
  5. The story communicates the benefit very well. Memories may fade with time, but the paint would not.
Categories
Branding & Advertising What's wrong?

Wish Karo, Dish Karo

Have you seen Shah Rukh Khan on TV sitting on a terrace in a couch, hair flowing back in the wind, asking the world why they are content with their current cable connection, and aren’t switching to DishTV immediately?

Remember what he’s been telling us lately? “Aasman me live Dish TV…”

So?

So, in India the only airline which offers in-flight television is Kingfisher, and what I see there is no live TV. No sir.

KF’s in-flight entertainment list contains NDTV Good Times, a Hindi movie (on air premiere), a channel showing Star One or Star World, an animation channel, an English soap, maybe one or two visual channels and some ten radio channels while the screen shows a map or information screen.

And none of those channels are showing anything “live”, that is what the people down there on the ground are able to see through their cables, Dish TVs, Tata Skys, Big TVs etc. It is programming that is pre-set for the flight. And what is worse? The content repeats. For each flight that flies in a day, the content is identical.

How do I know this? At times I have to fly Kingfisher twice or thrice in a day, and I find the same Friends/Khichdi/Sarabhai vs Sarabhai episode running on the Star entertainment channel, or the same feature on the NDTV Good Times channel, the same “premiere” movie, the same cartoon film. So the entertainment is entertaining in the first flight, but in subsequent flights during the day, it gets stale.

Anyways, the point is why advertise something (and give the public guilt over it), when it is obviously not true? Why lose credibility?

Categories
Internet What's wrong? WTF

Stop spamming me!

What is the problem with Just Dial?

I have never visited their site before today. Nor have I ever called on their number and left my email address.

Yet, everyday I get three to four emails from them which would be titled “Response to your call for X-Y-Z”. And for around 80% of the time, I would never have even heard of X-Y-Z. The mail starts with a section on what the media is writing about Just Dial, and then “the information I requested”, which would be the name of the company – X-Y-Z, and then their address.

This company is being covered by newspapers and such is the problem with them.

I checked their site, and there is no “don’t send me these emails” link.

From one of their articles: “Just Dial connects the seeker to the sought”. Why is it trying to connect me, when I am neither the seeker nor the sought?

I think I should send them an email with the “information” they didn’t request but require direly.

Categories
Branding & Advertising What's wrong?

Earn it, Cadbury’s!

Cadbury’s relaunched their premium chocolate bars, Bournville recently. With new rich packaging and a new format, reminiscent of their other premium range, Temptations, Bournville looked promising.

But then, advertising happened.

Take a look at the following two print ads for the brand:
And then, this TV spot:
Link courtesy aFaqs!

All this has left me befuddled. With such finishing and the obvious amount of money spent on the campaign, what is the level of thought and creativity that’s gone behind it?

The positioning is simple: You don’t buy a Bournville, you earn it. So far so good. Shall we see what the “creative” has done with the idea?

In the first one, “Booker, Oscars, Nobel, Bournville… Hope you get the drift”, it took me a while to understand that they are trying to hook on to the “earn it like an award” idea. Oh right, Bournville is such an earnable thing as a Nobel Prize or a Booker.! And then “hope you get the drift”. No I don’t. You have to do better than that. Preposterous at its worst, unimaginative at its best.

Then I saw the TV ad, where a reporter tells us that the way to eat it is to break the bar (trying to own the sound), smell it (like wine) and then tells us of the “legend of Bournville”, again that “you earn it”, which according to him is British mumbo-jumbo. Then he proceeds to eat it without having earnt it, and gets lifted off by a giant bird, reinforcing the idea that “you dare not eat it without earning it first”. Hence, we know the agency is short of ideas.

And in the end, you have “The food of the gods and other top management”. Had it just been “The food of the gods” it’d still have been okay. A bent enough headline, though dated. But “… other top management”? What does that mean? It doesn’t add to the “earn it” idea, neither is it funny.

Neither of the three ads have been able to give me any impression that Bournville is a premium product or that the advertising is smart,or at least clever.

To Cadbury’s: you earn your place in the consumer’s mind and in the advertising world, and this time you haven’t. Sorry.

Categories
Business Internet Product What works?

Spread the cheer

Long time Flickr users, especially the “Explore” enthusiasts obviously know BigHugeLabs and their Scout service, which lists out any user’s “Explore” pictures, either those currently in the charts or those which have ever been in the charts, depending on the settings.

Those photographers who get a kick out of seeing their photographs on Flickr’s Explore frontpage keep visiting Scout to see how many of their snaps have been touched by the Magic Donkey, and whether the number has gone up since the last time they checked. It’s an addiction for some.

So I was sort of taken aback, pleasantly, when Scout tells me today that 405 of my 407 Flickr photographs are “totally awesome”. Turns out this is part of their Christmas cheer programme. A cute red Santa cap accompanies the message which tells me that. You can go back to your routine “normal” Scout. But there’s no way to get this back as far as I can see.

They brought a smile to my face no doubt, albeit with a cute li’l lie.

How are you spreading the joy in the holidays?

Merry Christmas!

Categories
Business What works? What's wrong?

Special treatments

Last Friday I was flying from Delhi to Bombay on an IndiGo flight. Knowing that it is a low-cost carrier, I was not expecting anything apart from getting me from point A to B.

So it did come across as a surprise when one of the stewardesses selling the eatables addressed me by name (though I was not sitting on the seat my boarding pass mentioned), and offered me one food and one drink item free of cost, because I was a corporate customer. At a maximum cost of one fifty rupees they left a good impression on me.

But then I flew IndiGo again twice earlier this week. Again for official reasons. But this time I did not get such a ‘surprise’ (which it would hardly have been, come to think of it).

Later I find out from a colleague that there is a line mentioning this perk on these low cost airline tickets for corporate customers. And that you can ask the stewardesses for your free items.

The pleasant experience lost its pleasantness during the later journeys.

Sure I could ask them for it. But I don’t see how corporate fliers would say “I should get a freebie” when stewardesses are asking them if they would like to buy something, especially when the value of the freebie is not more than two hundred rupees.

It’s not the money I save in not having to buy something to eat. It’s nothing compared to the money we spend on the travel. It’s the gesture that says that the airline cares for me and remembers me.

Does not take too much effort, is not too costly. The keyword here is, consistency. If they cared enough to check their roster of passengers in every flight and make sure they did such things every time they flew, the experience will be pleasurable every time.

Categories
Internet Product What's wrong? WTF

Smart Web – How Smart?

While reading this Rediff.com story about Maruti Madhavrao Phad, a Maharashtra government employee who got injured during the recent terrorist attack on Bombay, I noticed something.

It is not related to the story as such. If you scroll down to the end of the story you’ll see the credits for is particular story. It reads “Image: Maruti [Get Quote] Madhavrao Phad at his home. Text: A Ganesh [Images] Nadar. Photograph: Uttam Ghosh”


See the screenshot of the line. Notice the yellow areas? These are smart tags which apparently the engine parsing the code of the pages inserts to “enrich” the user’s browsing experience, by providing additional information related to the content the user is browsing through at the moment.

Note the word “related”? Now see what the yellow highlights in the image show. “Get Quote” for Maruti. Here Maruti is the first name of the hero of the story, not the name of a car-making company. Yet, the Rediff engine treats it as the company’s name, and is offering you stock quotes for it. And for Ganesh, the link is a Rediff search link with the string “Ganesh” – marked “Images”. Which means that it would return images of the Lord Ganesha, and other celebrities called “Ganesh”. Not images of the author of the article in this case, A Ganesh Nadar.

And both these tags are intrusive, they not only break the text they are placed in, they break proper names of people. Intrusive and irreverent. Considering the tone of the article, even more so.

Were they really necessary?