Sort of a Review: Yoforia Pune

Back in October, a chain of shops (cafes?) selling frozen yoghurts opened up, in Mumbai, Pune, Kolkata. Back then I was living in Vimannagar, Pune, and the closest one was in Phoenix Mall, which was, well, too close to ignore. During those last few weeks in Pune I visited that outlet quite a few times, and recommended it to my Pune friends. And once, I visited it with a camera, looking for the store manager. Why? Because I had been asked by their marketing team to visit and write about it.

Write I did. But quite a few months late (yes I am a lazy blogger). So here goes.

Yoforia is a unique place. It’s a frozen yoghurt place. A place where you can walk in and eat a big cup of frozen yoghurt and no one would stare at you for eating only a big cup of dessert at lunch time. It is a new concept in India. And it looks and sounds cool.

As I entered the place, I noticed a few things – the colour theme of the wallpaper, the furniture, the huge and deep counter on the right, with a waffle maker, an espresso machine, a microwave, and a weighing scale among other things, and the insets in the wall, where I could see machines with snouts, that looked like ‘softy’ machines.

Once inside, and having seen around myself, I was, frankly, a bit clueless about what they offered, what would I have to pay, and what was I doing with my life.

But pretty soon, the people manning the counter decided to get me out of my conundrum, and asked me if I had come there for the first time. Then he offered to help me. By first showing me their menu, which, for some reason is placed right over the entrance, and is set in I think 14-point type. Well, the menu would look good as a spiral bound thing that I could hold in my hand. Sadly, they had not thought of that. So I went to work trying to figure out what’s on it, like you would try to read the names of soldiers on the India Gate.

The Process

After explaining the menu, he showed me the 5-step process:

  1. You wash your hands (the outlet had a bottle of hand sanitizer instead of a washbasin),
  2. select the cup size,
  3. select the flavour of the yoghurt,
  4. choose your sauces,
  5. choose the toppings (fruits & nuts),
  6. Then you pay by weight. The cup’s weight is standard, so that’s deducted from the total weight.

It’s similar to Subway, in that there’s a process, you select your components, and the main product is a customisable-from-a-fixed-component-menu item. Different, in that it’s not a sandwich, but yoghurt (duh!), you don’t pay a fixed price for each flavour/type of the item, but pay by weight (so, get more toppings, and you pay more, and if you just want one dollop of yoghurt, you don’t run a big bill), and, it’s you who is doing all the work of getting the components, and making your dessert.

Pretty cool.

What Else

In addition to the frozen yoghurt, I could order waffles, crepes, cold drinks (like iced teas & coffees) and hot drinks (chai, coffee, latte etc).

I made a modest medium cup of yoghurt for myself, with two base flavours, some pistachios & almonds, and some chocolate sprinkles. After I weighed the cup, the store manager Mr. Shiv, refused to bill me for it. It was, he said, on the house.

After a while, he whipped up a delicious number for me, complete with candy sticks, cherries & mangoes, and the beautiful yoghurt swirl on top. I could not eat any more, but he insisted that I take at least one bite, which I did. And then the staff there shared it amongst themselves on my insistence.

Ambience

The decor came across as a bit confused, what with the wallpaper’s colour scheme (pastel) not going with the furniture and cups’ designs (more primary colours). I kept thinking about sci-fi movies from the 70s, because of the stainless steel, and the insets in walls – this could have been a Stanley Kubrick style dessert bar on the moon.

It’s a bit stark, because there’s nothing on the walls apart from a. the 5-step process (placed so high that I had to crane my neck to take a look at it, b. the menu, and c. a big softboard, where patrons had stuck Post-It notes with praises & suggestions. The wallpaper is nothing but a cacophony of vertical coloured stripes, with silhouettes of animals, birds, trees & flowers in reverse. The silhouettes make it a bit interesting, but I am forced to ask – how is this connected to the brand, product, experience?

What Works

The product. The yummy, chilled, delicious, creamy, yoghurt, with the assortment of toppings, sauces, and sprinklings. It’s delicious.
The concept is new, so that’d work for a while.
The idea that I pay by weight, works for us Indians. Because we won’t feel cheated. Yes we could freeload by taking only the expensive toppings and still paying the standard 79p. This also works for us 🙂
The soft board. It’s of course a tertiary concern, but when you walk in somewhere where you see people have shown their love for the place, you feel like you have come to the right place.

What Does Not Work (For Me)

The process. It stands out so much. Because you are supposed to follow that process (total self service) for only one product on the menu, never mind that this product is the reason for the existence of the store. What are the staff supposed to do when you are making your yoghurt? Guide you through each step? And it’s not like I’m guaranteeing a return visit. So much of process learning and knowledge transfer to a customer for one cup of yoghurt seems a bit too much. So the staff has to do this hand-holding for almost every cup of yoghurt they sell.

The menu. It mentions everything else in a properly aligned set of columns, save for the hero product, which is mentioned last, in one multi-lined entry – “by the way, frozen yoghurt is 79p/gm”.

And the placement of the menu. It’s not the first, second, or third thing I saw. I had to turn 180˚ to see the menu, and that, when I was told to look for it. And well, they could maybe add a telescope to the existing decor, so that patrons could see what’s written on the menu.

The staff. They are courteous, they are helpful, they are sweet, and they know the products well. But they didn’t come across as much trained & polished. Also, they could do with a smart uniform. That would add to the credibility of the place.

I got talking to the store manager, and had an enlightening time. The Vimannagar Phoenix Mall store got anywhere around 45 to 200 walkins every day according to him. More on public holidays, and business was good, even though I only saw two other customers during the time I was there. Maybe because it was a weekday afternoon.

What They Could Do Better

Apart from what I’ve mentioned above already, I think there is a need for the walk-in customers to be given a clue. If a customer has to prepare the dessert by herself, how about putting up a big sign at the entrance and on the facing wall with the instructions in big bold letters? Nowadays, you also have the luxury to play a looping movie on a TV screen, where someone is demonstrating the process for the benefit of customers. Unless something like that happens, I think the staff could be a bit quicker and more proactive in asking customers if they need help, and showing them how it’s done.

It’s a new process. You’d need to educate the customers.

But despite these concerns that I’m sure they’d be working on anyway, the place is a must visit, because a. you now know the process (you’re welcome :)), and b. the yoghurt is really really really delicious.

Chrome: is it… worth it?

So Chrome is out. Wonderful. Is it good? Or is it like the others in the market?

To find out I tried a very simple (some might say simplistic) test to see if I’d like to shift to Chrome.

I am most concerned with memory usage and stability in all my applications, and since the browser is the one software I use the most, well, I’d like to test this new kid on those two counts.

And if you remember that I was dissatisfied with Firefox 3, I have been on the lookout.

So here we go.
Methodology:
check memory usage
a. of each of the following browsers: Microsoft’s IE7, Mozilla’s Firefox2 (I had FF2 only, remember FF3 crashes so often on my machine, Mozilla would sue me for this post :D), Apple’s Safari, Opera and Google’s Chrome.
b. with 1, 2, 3 and 4 tabs open
c. comments about observation and usage etc.

So here are the stats:

One window: facebook.com (my profile page)
IE7 – 206kB
Firefox2 – 92kB
Safari – 107kB
Opera – 53kB
Chrome – 38kB

Two windows: facebook.com (my profile page), flickr.com
IE7 – crashed!
Firefox2 – 81kB!
Safari – 116kB
Opera – 67kB
Chrome – 38kB + 21kB

Three windows: facebook.com (my profile page), flickr.com, gmail.com
Firefox2 – 101kB
Safari – 148kB
Opera – 68kB
Chrome – 38kB+21kB+16kB

Four windows: facebook.com (my profile page), flickr.com, gmail.com, xkcd.com
Firefox2 – 105kB
Safari – 153kB
Opera – 93kB
Chrome – 38kB+21kB+16kB+36kB

So? Do you want charts for me to tell you which is better? Well, if you don’t consider Chrome right away, Opera was the lightest browser around, but I don’t know why, to me it always seemed to be heavy.

Now what’s unique about Chrome is that every tab comes up as a separate process, though on the taskbar it’s only one icon. What it means is that if one of your tabs is not responding, then only that tab needs to be shut down, not the whole browser. So even though with a high number of tabs (over 3 on average) Chrome has higher memory usage than other browsers, what would you do with slightly lower usage for statistical purposes if for one malicious tab your entire “slightly lower memory usage” browser goes down? Atleast Chrome is better on that count. And if you want to just check your mail and facebook updates, you won’t have to block some 100 kilos of memory.

Touch and feel:
I agree to the Google Chrome comic when it says that the browser needs to get out of the way (and in my opinion, so should the Operating System) when the user is working. Chrome works well on those counts.
More screen space – good.
No status bar – but its functionality is there – with temporary status boxes which appear on a need basis.
No menu bar – but there are two buttons which club all the functionality of the menus. Smart thinking – it’s a browser, not an illustration package where you need detailed menus to list out everything.
The favourite/bookmark bar is also not there – bookmarks appear when you open a new tab, which also shows an Opera like, but dynamic dial-space listing out the most visited/last visited pages. Ofcourse if you want an always-visible bookmark bar, press Ctrl+B.

The browser feels nimble and light. The clicks are quick, actions are taken instantly. I like it.

Stability:
On my machine, where FF3 crashed everytime the population of the world hit a multiple of 3, and FF2 and Safari also would go for a toss every couple of hours (let’s not talk about IE at all shall we, after seeing the “test results”), Chrome has not crashed ONE SINGLE TIME so far – 5 days, and not even a tab has crashed. Rock solid so far.

Cons:
I’ve heard about search issues, but I’ve not needed that functionality so far, so can’t comment. But yesterday when I was browsing techmech.wordpress.com, I realised that the browser window did not have a scroll bar, the wheel did not work, even the up & down arrow keys did not work.Well, the content did flow beyond the first fold, because when I clicked in the window and dragged down, the content did slide up. I’m sure this is a minor bug, which should be rectified soon, if brought to Google’s notice.

Hypnos verdict:
Lighter than others. Stabler than others. I’ve faced a slight glitch, but I think I can live with that right now, given that I’m living a more peaceful life due to the two big plus points I already mentioned.